Faqs

What do you mean by "on-site" computer services?

We specialize in on-site computer services for your home or office. This means you do not have to remove your system from your home or office and leave it at a repair shop. If your computer is still working and just needs an upgrade or a tune up you won’t lose the service of your computer while it is at the shop. We can complete most upgrades and tune-ups in 3 hours or less. However, should your pc or laptop need a more in-depth diagnosis and evaluation, ARD supplies FREE loaner PCs while your unit is in our shop.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

Can you fix my computer?

Yes! We can fix most brands of desktop, tower and notebook computers. Notebooks may require a more time intensive resolution. Should your pc or laptop need a more in-depth diagnosis and evaluation, ARD supplies FREE loaner PCs while your unit is in our shop.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

Can you sell me a computer?

Yes! We sell the finest in custom built or pre-configured computers. Please refer to the Custom Builds section on our home page.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

Do you fix monitors and printers?

Because of the complexities of the modern monitor, work on monitors is limited to basic troubleshooting and replacement. Printers have become so inexpensive, that we will look at them and tell you whether it is worth fixing. We work on all laser printers.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

Do you work on Macs?

It has been our experience that for the work to be done right, it should be performed by a Mac specialist. As of now, we will refer Macs to our affiliated Mac specialist.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

How much will it cost?

A lot less than others with quality results. Both in-shop and on-site work is billed at a hourly rate plus parts. Laptops, desktops and servers are billed at the same hourly rate. Maintenance plans are available at considerable savings.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

What's your turn around time?

Depending on the problem and the situation regarding the specific problem the turn around time may vary. Usually the turn around time is 3 - 5 business days. Should your system need to come to our shop for further examination and repair, only ARD offers FREE loaner desktops for your convenience. These desktops will allow you to work and communicate using the social network.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

Do you have express or emergency services?

Yes. Drop off service is available. An express, head of the line service is available for an additional fee. For your convenience a courtesy pick up and delivery service is available. Emergency services are available and are billed at a higher hourly rate. Weekend services are also available & billed at a higher hourly rate. We will always strive to complete work in a timely and efficient manner.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

Can you walk me through fixing my computer over the phone?

Yes. This is a billable service. However, please call us and based on your question/problem, we will recommend what is needed to fix it. If the problem is simple and something you can fix yourself, we will let you know. In addition, ARD now offers remote assistance billed at our usual hourly rate.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

Who is responsible for software and data on my computer?

YOU ARE!!!!!!! The data is yours and it is your responsibility to keep a copy/back-up of it. If we have to replace or reformat a hard drive we can only replace your data if you have made a back-up prior to the issue at hand. Although ARD goes to great lengths to preserve your data, due to the sensitivity of data and software, we can not be held responsible for the loss of any or all data during a repair. You are responsible for keeping licensed copies of the software and ensuring that your data is backed-up. We do offer services to assist you if you do not have back-ups or your system is not in the proper condition to perform back-ups. As always we are limited by hardware and software considerations when suggesting back-up options.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

Do you warranty your custom built systems?

Yes. Along with the manufacturers 1 year warranty on parts, ARD offers a 1 year in home service plan for the first year. Additional service plans are available.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

What if I need help with the software you sold me?

Software defects are warranted through the manufacturer. We gladly offer additional paid services to provide you with superior after sale support on any software you purchase from us.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

What if I need help operating the system on a daily basis?

When you purchase a system from ARD, you receive an hour of training on its operation. The ability to operate the computer on a daily basis however remains your responsibility. We do offer basic user training at reasonable rates. There are a number of good books written on how to operate a computer and we will gladly recommend or sell these to you.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

Is there a return policy?

Yes. The return policy is as follows:
This policy will not exceed 30 days from purchase date. Due to the fact that these systems are custom built, a 35% restocking fee will be charged upon return of the system. Software may be returned UNOPENED ONLY within 14 days of the purchase date.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form

Can I open my case to perform an upgrade? Will this void my warranty?

Although we prefer that customers do not open their cases, we feel that is the right of the customer to be able to open the case without voiding a parts warranty. However, any user part upgrade is not covered by us. In addition we would recommend that any user upgrades be removed prior to warranty work.

If it is the determination of our technicians that the user upgrade caused our system to fail for any reason we reserve the right to refuse free warranty support.

For more information please call us at 732-930-1273 or e-mail us using the Contact Us form